Deliveries & Returns
DELIVERIES & RETURNS
We offer free delivery on all orders to anywhere in mainland England & Wales. Postcode areas outside of this territory will be added to the total amount due as calculated in our Site’s shopping basket. Upper & lower Scotland. N/S Ireland, and other Isles areas will vary – the exact amount will be indicated when you add items to your shopping basket. For international deliveries please a Contact Us. Wherever you are, we can help arrange safe and prompt delivery.
We normally estimate delivery of Furniture products within 4-6 weeks which are in stock and 12-20 weeks for Products not in stock or for bespoke Products produced to your specific requirements, for Mattresses and Storage Products, 1 week. Please note, all projected delivery times are estimates. The Order Acknowledgment will contain estimated dispatch and delivery dates for those Products. We will endeavour to fulfil your order by the date set out in the Order Acknowledgment or, if none is specified, within the estimated time periods stated above unless there are exceptional circumstances. We will send you a further email confirming that the Product has been dispatched (the Dispatch Confirmation) with an updated estimate of the delivery date. Small items are delivered to your door and will need signing for. If you would like delivery on a particular day, please let us know. We can offer delivery of items on a Saturday or Sunday for an extra £10. Large items are delivered Monday-Friday by our two-man delivery team to your room of choice (no higher than the 3rd Floor) and fully unpacked for your inspection (packaging will be taken away in normal circumstances). Deliveries beyond mainland Britain may take longer and are usually not with a two-man team, so they will not always be brought upstairs. Please measure and satisfy yourself that the furniture will fit through all doorways and staircases to the room of your choice. If our delivery team have to bring an item back to us because it doesn’t fit in your home, we will have to charge the £95 return fee for large items and £55 for small items. Make sure any existing furniture you have is disassembled and/or out of the way before your delivery arrives.
We want you to be delighted with the items you buy. Therefore, in accordance with the Consumer Contracts Regulations, you have the right to cancel an order within 14 days of delivery – no questions asked! The item(s) must be in their original un-opened packaging and in the same condition you received them, alongside proof or purchase. The only items excluded are bespoke items and mattresses (for hygiene reasons). If items are returned with our delivery team or we need to return to collect items from you, then we have to charge £95 for large items and £55 for smaller items (GB mainland). Items returned outside of GB mainland will be subject to price on application. Re-delivery charges may apply. We can only arrange collections Monday-Friday. We are always only a phone call away if you’d like to discuss your items or alternatives – we want you to love your new nursery!
We do all we can to protect our items in transit, but sadly damages can sometimes occur. On delivery should you spot damage to the product at unpacking then the items will be returned with the drivers and a replacement will be re-delivered to you. You’ll be asked to inspect your goods and sign a Proof of Delivery Note. We cannot accept responsibility for any damage reported to us after you’ve signed the Proof of Delivery note.